Terms of Service

1. Agreement to Terms

These Terms of Service (the “Terms”) are a binding legal agreement between Referrizer LLC, doing business as hireai.me (“hireai.me,” “we,” “us” or “our”), and the business entity or individual that registers for, accesses, or uses our Services, or that reserves a Founders Rate account through our Pre-Sale Program (“Customer,” “you,” or “your”).

By creating an account, submitting a Reservation, clicking “I agree” (or any similar button), checking an acceptance box, executing an order form or order page, or accessing or using the Services, you affirmatively agree to be bound by these Terms. We may record and retain the date, time, and method of your acceptance (and the version of the Terms accepted) as evidence of your agreement. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” and “your” refer to that entity.

These Terms contain a binding arbitration provision and a class-action waiver in Section 20, which affect your legal rights. Please read them carefully.

If you are here for the Founders Rate Pre-Sale: Section 8 governs your Reservation, the price commitment, billing at Activation, and your cancellation and refund rights. Where Section 8 conflicts with any other provision of these Terms (including the no-refund provision in Section 7.8 and the price-change and renewal provisions in Sections 7.4 and 7.5), Section 8 controls for Founders Rate accounts.

If you do not agree to these Terms, you may not access or use the Services or submit a Reservation.

2. Definitions

• “Services” means the hireai.me software-as-a-service platform and all associated products, features, and tools, including without limitation the AI Knowledge Builder, Front Desk AI, Sales AI Agent, related telephony and messaging features, APIs (including the Partner API and MCP server), dashboards, and documentation.
• “AI Agents” means the autonomous and semi-autonomous artificial-intelligence features within the Services that place or answer calls, send or receive text messages, respond to leads, book appointments, generate content, or otherwise interact with End Users on your behalf.
• “End User” means any individual who interacts with the Services through you, including your customers, prospects, leads, callers, and message recipients.
• “Customer Data” means all data, content, and information that you or your End Users submit to, or that is collected, generated, or processed through, the Services in connection with your use, including knowledge-base content, call recordings, call transcripts, voiceprints, contact records, CRM data, lead data, and messages.
• “Order” means an order form, online order page, subscription selection, or similar ordering document referencing these Terms.
• “Pre-Sale Program” means the Founders Rate pre-sale reservation program offered through hireai.me/pricing (the “Pre-Sale Site”) before the Services are generally available.
• “Reservation” means a completed Founders Rate reservation submitted through the Pre-Sale Site under Section 8.
• “Activation” means the date on which we make the Services generally available to your account and your subscription begins.
• “Founders Rate” means the discounted base-plan price committed under Section 8.
• “Acceptable Use Policy” or “AUP,” “Privacy Policy,” “DPA,” and “Enterprise Exhibit” mean the hireai.me policies and addenda of those names, incorporated by reference into these Terms where applicable.

3. The Services

hireai.me provides AI-powered software that helps local businesses answer calls, respond to leads, build and maintain an AI knowledge base, and automate certain front-desk, sales, and marketing functions. Specific features available to you depend on your subscription plan and Order.

The Services are intended for use by businesses for legitimate business purposes. The Services are not offered to individuals for personal, family, or household use.

We may modify, enhance, or discontinue features of the Services from time to time. We will use commercially reasonable efforts to provide notice of material adverse changes to core functionality.

3.1 Pre-Release Status During the Pre-Sale Program

During the Pre-Sale Program, the Services are pre-release and under active development. Features, interfaces, capabilities, included integrations, and performance characteristics described on the Pre-Sale Site, the main website, or elsewhere may change before or after launch, and some described or demonstrated capabilities may be modified or not included at launch. Marketing materials are illustrative, not specifications. Nothing in this Section 3.1 reduces the price commitment or the cancellation and refund rights in Section 8.

3.2 Nature of AI Output

The AI Agents generate responses, recommendations, content, call handling, and message handling using artificial intelligence. AI output may be inaccurate, incomplete, or unsuitable for a particular purpose. You are responsible for reviewing, supervising, and validating AI output before relying on it. The Services are a tool to assist your business; they do not constitute professional, legal, medical, financial, or other regulated advice, and you must not configure the Services to provide such advice to End Users.

3.3 Human-First Routing

Where the Services route inbound calls to your human staff before the AI Agent (or otherwise blend human and AI handling), you remain responsible for the conduct of your staff and for proper configuration of routing, escalation, and disclosure settings.

4. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Services or submit a Reservation. You must provide accurate, current, and complete information and keep it updated.

You are responsible for:

• maintaining the confidentiality of your account credentials, API keys, and MCP tokens;
• all activity that occurs under your account, whether or not authorized by you;
• promptly notifying us of any unauthorized use or suspected compromise of your account.

We are not liable for any loss arising from unauthorized use of your account that results from your failure to safeguard credentials.

5. Customer Responsibilities and Compliance (CRITICAL)

The Services include automated calling, texting, call recording, lead outreach, and voice/biometric processing features that are heavily regulated. You are the party that controls how the AI Agents are configured, whom they contact, and on what legal basis. Accordingly, you bear primary legal responsibility for lawful use, as set out below and in the AUP.

5.1 You Are the Sender and Controller

For all communications initiated, sent, or received through the Services on your behalf (including AI voice calls, SMS/MMS messages, and lead outreach), you are the “sender,” “caller,” “seller,” and the party initiating the communication for purposes of applicable law, and you are the controller of the personal information processed in connection with your account. hireai.me acts solely as a technology provider and, where applicable, a processor/service provider acting on your instructions.

5.2 Consent and Telemarketing Laws

You represent, warrant, and covenant that, at all times, you will:

• obtain and maintain all consents required by law before any call or message is placed or sent through the Services, including prior express written consent for autodialed or AI/artificial-voice/prerecorded marketing calls and texts as required by the Telephone Consumer Protection Act (“TCPA”) and FCC rules;
• comply with all FCC consent, revocation, and calling rules as in effect from time to time;
• honor all opt-out, revocation, and “STOP”/“do not call” requests promptly, and maintain and consult internal and applicable do-not-call lists;
• comply with all calling-time-window, frequency, identification, and disclosure requirements under federal and state law;
• comply with all applicable state telemarketing, mini-TCPA, and do-not-call statutes (including but not limited to Florida's Telephone Solicitation Act and the laws of California, Oklahoma, Washington, and other states).

5.3 Call Recording and Two-Party Consent

If you enable call recording, transcription, or call-monitoring features, you represent and warrant that you will obtain all consents required by federal and state wiretapping/eavesdropping laws, including two-party (all-party) consent where required (e.g., the California Invasion of Privacy Act (“CIPA”) and similar laws in Florida and other states), and that you will provide all legally required disclosures to call participants before recording.

5.4 Biometric Data (Voiceprints)

If any feature processes voiceprints or other biometric identifiers, you represent and warrant that you will, before any such processing, provide written notice, obtain written consent, and maintain a publicly available retention-and-destruction policy as required by the Illinois Biometric Information Privacy Act (“BIPA”) and any other applicable biometric privacy law. You will not collect, capture, or use biometric identifiers through the Services except in compliance with such laws.

5.5 AI Disclosure

You will configure and operate the AI Agents so that, where required by law or by these Terms, the AI Agent clearly and promptly discloses to End Users that they are interacting with an artificial-intelligence agent and not a human, including any state-mandated bot-disclosure requirements (e.g., California's B.O.T. Act). You will not disable, circumvent, or misconfigure required AI-disclosure settings.

5.6 Industry-Specific Data

If you operate in a vertical that handles sensitive data (e.g., healthcare, dental, med-spa, urgent care), you are solely responsible for compliance with sector-specific laws (including HIPAA where applicable). The Services are not, by default, configured as a HIPAA-compliant environment, and we do not provide a Business Associate Agreement unless separately executed in writing. You must not submit protected health information or other sensitive regulated data to the Services unless and until a written agreement expressly authorizing such use is in place.

5.7 General Compliance and Indemnity Hook

You will comply with all laws applicable to your use of the Services and your communications with End Users, including consumer-protection, privacy, advertising, and unfair-or-deceptive-practices laws. Your breach of this Section 5 or of the AUP is a material breach of these Terms and triggers your indemnification obligations under Section 18 and our suspension/termination rights under Section 17.

6. Acceptable Use

Your use of the Services is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. You will not, and will not permit any End User or third party to, use the Services in violation of the AUP. We may update the AUP from time to time, and your continued use after an update constitutes acceptance.

7. Fees, Billing, and Taxes

7.1 Fees

You agree to pay all fees specified in your Order or subscription plan. Unless your Order states otherwise, fees are billed in advance on a recurring (e.g., monthly) basis and are quoted in U.S. dollars.

7.2 Authorization to Charge

You authorize us (and our third-party payment processor) to charge your designated payment method for all applicable fees on a recurring basis until you cancel. You are responsible for keeping your payment information current. For Founders Rate accounts, the timing of the first charge is governed by Section 8 — no charge occurs before Activation.

7.3 Usage-Based and Telephony Charges

Certain features (e.g., call minutes, message volume, telephony numbers, AI/LLM usage) may incur usage-based charges. Such charges may be passed through, and you are responsible for them in addition to subscription fees. Telephony and messaging services may be provided through third-party carriers (e.g., Twilio), and carrier surcharges, regulatory fees, and pass-through costs may apply.

7.4 Auto-Renewal

This Section 7.4 does not apply to a Customer with a signed Enterprise Order; the Enterprise Exhibit and Order Form govern term, renewal, and fees for such Customers.

CLEAR AND CONSPICUOUS NOTICE — AUTOMATIC RENEWAL: Your subscription will automatically renew for successive periods equal to the prior period, and your designated payment method will be automatically charged the then-current fee at each renewal, unless you cancel before the end of the then-current period. For accounts holding an active Founders Rate commitment, the “then-current fee” for the base plan is the committed Founders Rate for as long as the conditions in Section 8.5 are met. You may cancel at any time through your account settings or by contacting support@hireai.me; cancellation is effective at the end of the current period. By subscribing, you acknowledge and consent to automatic renewal and recurring charges. Where required by Florida's automatic-renewal law or other applicable law, we will provide any required renewal reminders and an easy-to-use online cancellation mechanism.

7.5 Price Changes

We may change fees prospectively with at least 30 days' notice, effective at your next renewal — except that the Founders Rate base-plan price for accounts with an active Founders Rate commitment may not be increased while the conditions in Section 8.5 are met.

7.6 Late Payment and Suspension

Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law. We may suspend the Services for non-payment after reasonable notice.

7.7 Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, and similar taxes, excluding taxes on our net income.

7.8 Refunds

Except (a) where required by law, (b) as expressly stated in an Order, or (c) as provided in Section 8.4 (the Founders Rate 30-day money-back guarantee) and Sections 8.6–8.7 (pre-Activation cancellation and delays), fees are non-refundable and there are no refunds or credits for partial periods, unused features, or downgrades.

8. Founders Rate Pre-Sale Program

This Section governs Reservations made through the Pre-Sale Site before the Services are generally available. For Founders Rate accounts, this Section controls over any conflicting provision of these Terms.

8.1 The Offer

The Founders Rate is a reservation of the HireAI base plan at a 40% discounted rate on the plan price — subject to the conditions in Section 8.5. The offer is limited to the first 1,000 founding accounts, determined by the order in which completed Reservations are received by our systems, and closes on August 30, 2026 or when 1,000 founding accounts have been reserved, whichever comes first. The account counter displayed on the Pre-Sale Site reflects our live reservation records. One license corresponds to one business location; Reservations are limited to 10 licenses per customer, and we may cancel Reservations that circumvent this limit. Each Founders Rate license includes the base plan with 200 included minutes per calendar month and access to the Knowledge Builder; usage beyond included minutes is billed at the overage rate in Section 8.5(a).

A Reservation is a price commitment and a place in line. It is not a purchase of a currently available product, and no product access is provided before Activation. We may decline or cancel any Reservation before Activation, including for suspected fraud, abuse of license limits, or error in the offer; anything charged in error will be refunded in full.

8.2 $0 Today; Billing Begins at Activation

$0 is charged at the time of Reservation. Your payment method is collected and stored by our payment processor (Stripe). By completing the Reservation and checking the billing consent box presented at checkout, you authorize us to charge your payment method the Founders Rate (a 40% discounted rate on the plan price) per reserved license, beginning at Activation of your account and recurring monthly thereafter until you cancel. No charge occurs before Activation, regardless of delays.

8.3 Advance Notice of First Charge

We will email you at least 3 days before your first charge, identifying the Activation date, the amount, and a one-click cancellation link. If your payment method fails at Activation, we will notify you and retry; a failed first charge is not treated as a lapse under Section 8.5 until 14 days after notice.

8.4 Cancellation and Money-Back Guarantee

You may cancel your Reservation at any time before Activation, for any reason, at no charge, using the cancellation link in your confirmation email or your reservation dashboard; cancellation is available online and takes no more steps than the Reservation did. If you cancel within 30 days after your first charge at Activation, we will refund all subscription fees paid for that account in full; overage charges for minutes actually used are refundable at our discretion. After the 30-day window, Section 7.8 applies, but you may cancel future billing at any time effective at the end of the current billing month.

8.5 Scope of the Founders Rate Price Commitment

The monthly base-plan subscription price at a 40% discounted rate on the plan price per license is locked for as long as you remain continuously subscribed to that plan on that account. The commitment ends for an account if (a) you cancel; (b) the subscription lapses for non-payment for more than 14 days after notice; or (c) the account is terminated for violation of these Terms or the AUP. If the commitment ends, any future subscription is at the then-current list price, and the commitment does not revive. The commitment does not transfer to other plans or tiers.

The following are NOT covered by the price commitment and may change at our discretion with at least 30 days' advance notice: (a) the per-minute overage rate (currently $0.55 per additional minute, billed monthly in arrears; if we increase it, you may cancel before the increase takes effect and receive a pro-rata refund of prepaid, unused subscription fees); (b) prices for additional licenses purchased after the Pre-Sale Program closes; (c) prices, inclusion, and availability of add-on features, premium features, integrations, or higher-tier plans; (d) the number of minutes included in the base plan for new customers (your account keeps at least 200 included minutes per month while the commitment is active); (e) taxes, telecommunications surcharges, and pass-through carrier fees, which are additional to all prices and may change without notice as imposed by third parties; (f) list pricing for the Services generally, for anyone not holding an active Founders Rate commitment.

References to the planned launch price reflect our current intended list price at launch; except for the committed 40% discounted rate on the plan price, nothing in the Pre-Sale Program is a commitment to any current or future price.

8.6 Activation Timing and Delays

Activation is currently targeted for end of August 2026. This is a good-faith target for a product in development, not a guaranteed date. If we determine the target will slip by more than 30 days, we will notify all Reservation holders by email with a revised target and a one-click option to cancel at no charge.

8.7 Outer Deadline; Program Cancellation

If your account has not been activated by December 31, 2026, your Reservation and billing authorization automatically expire and your stored payment method will not be charged, unless you expressly re-confirm your Reservation in response to our notice. We may cancel the Pre-Sale Program in whole or in part before Activation; if we do, affected Reservations are cancelled, nothing is charged, and anything charged in error is refunded in full.

8.8 Protected Provisions

We will not amend Sections 8.2 through 8.7 to the detriment of Reservations already made. For other material changes affecting Reservation holders before Activation, we will provide at least 14 days' email notice, and you may cancel at no charge if you do not agree.

9. Free Trials and Beta Features

We do not currently offer free trials. The Pre-Sale Program is a reservation program, not a trial. We may offer beta or early-access features from time to time; beta features are provided “AS IS,” may be modified or discontinued at any time, and may be subject to additional terms. If we introduce free trials in the future, we will disclose the trial terms at sign-up.

10. Customer Data and Privacy

10.1 Ownership

As between the parties, you own your Customer Data. You grant us a non-exclusive, worldwide license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Services, to comply with law, and as otherwise permitted in the Privacy Policy and DPA.

10.2 No Sale; No Training of Public Models

We will not sell your Customer Data, and we will not use your Customer Data to train publicly available, general-purpose AI models. We may use aggregated and de-identified data that does not identify you or any End User to operate and improve the Services.

10.3 Your Representations Regarding Customer Data

You represent and warrant that you have all rights, consents, and legal bases necessary to provide Customer Data to us and to have it processed as contemplated by the Services, including all consents required for call recordings, transcripts, voiceprints, and contact data.

10.4 Privacy Policy and DPA

Our handling of personal information is described in the Privacy Policy. Where we process personal information on your behalf as a processor/service provider, the DPA applies and is incorporated by reference. In the event of a conflict regarding processing of personal information, the DPA controls.

10.5 Security

We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data, including tenant isolation (e.g., row-level security) so that one customer cannot access another customer's data. No method of transmission or storage is 100% secure, and we do not guarantee absolute security.

11. Third-Party Services and Integrations

The Services integrate with and rely on third-party platforms (e.g., a knowledge-base/retrieval provider, CRM and marketing-automation systems, Twilio, booking systems, voice AI and AI/LLM platforms, and others). Your use of any third-party service is governed by that third party's terms and privacy policies, and we are not responsible for third-party services. You are responsible for obtaining and maintaining any third-party accounts and rights necessary for the integrations you enable.

Where we route your Customer Data to a third-party platform to provide the Services, we engage that platform to process your Customer Data on a processor/service-provider basis only, as described in the DPA, and not for that platform's own marketing or model-training purposes.

Because the Services depend on these third-party platforms, their availability, performance, and security incidents may affect the Services; our service-level and incident-notification commitments account for third-party-caused events as described in the DPA and, for Enterprise Orders, the Enterprise Exhibit.

12. License and Restrictions

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the term solely for your internal business purposes.

You will not, and will not allow others to:

• copy, modify, or create derivative works of the Services;
• reverse engineer, decompile, or attempt to derive source code, except to the extent permitted by law;
• resell, sublicense, or provide the Services to third parties except as expressly permitted by your plan;
• circumvent usage limits, security, or access controls;
• use the Services to build a competing product;
• remove proprietary notices.

13. Intellectual Property

We and our licensors own all right, title, and interest in and to the Services, including all software, models, designs, and documentation, and all related intellectual property rights. Except for the limited license granted above, no rights are granted to you.

13.1 Feedback

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

14. Confidentiality

Each party may receive confidential information of the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it with reasonable care. This Section does not apply to information that is public, independently developed, or rightfully received from a third party.

15. Warranties and Disclaimers

15.1 Limited Warranty

We warrant that we will provide the Services in a professional and workmanlike manner.

15.2 Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND THE PRE-SALE PROGRAM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL LAUNCH BY ANY PARTICULAR DATE OR WITH ANY PARTICULAR FEATURES, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL CAUSE YOU TO BE IN COMPLIANCE WITH ANY LAW, AND NOTHING IN THE SERVICES OR ANY DOCUMENTATION CONSTITUTES LEGAL ADVICE. Compliance settings, disclosures, and consent tools provided by the Services are aids only; you remain solely responsible for legal compliance. This Section does not reduce the express refund rights in Section 8.

15.3 No Reliance for Critical, Emergency, or Regulated Decisions

THE SERVICES ARE A BUSINESS-AUTOMATION TOOL AND ARE NOT DESIGNED OR INTENDED FOR USE IN EMERGENCIES OR FOR ANY SITUATION WHERE THE FAILURE, DELAY, INACCURACY, OR UNAVAILABILITY OF THE SERVICES COULD LEAD TO DEATH, PERSONAL INJURY, OR SERIOUS PHYSICAL, FINANCIAL, OR ENVIRONMENTAL HARM. You will not configure the AI Agents as the sole means of handling emergency, urgent medical, safety, or other high-stakes communications, and you will maintain appropriate human backup and escalation. You assume all risk arising from any such use, and you acknowledge that AI Agents may misunderstand callers, book or cancel appointments incorrectly, fail to connect, or generate inaccurate responses.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

(b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR THE PRE-SALE PROGRAM WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, FOR CLAIMS ARISING BEFORE ANY FEES ARE PAID, $100.

(c) THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 18, YOUR BREACH OF SECTION 5 (COMPLIANCE), SECTION 6 (ACCEPTABLE USE), OR SECTION 12 (LICENSE RESTRICTIONS), OR YOUR EXPRESS REFUND RIGHTS UNDER SECTION 8.

These limitations reflect the allocation of risk between the parties and survive any failure of essential purpose of any limited remedy.

17. Suspension and Termination

17.1 By You

You may cancel your subscription at any time through your account settings or by contacting support@hireai.me. Cancellation takes effect at the end of the then-current billing period. Pre-Activation cancellation of a Reservation is governed by Section 8.4.

17.2 By Us

We may suspend or terminate your access immediately if: (a) you breach these Terms, the AUP, or Section 5; (b) your use creates a security, legal, or regulatory risk to us, our other customers, End Users, or third parties (including suspected illegal calling/texting or consent violations); (c) required by law or a carrier/regulator; or (d) you fail to pay fees when due.

17.3 Effect of Termination

Upon termination, your right to use the Services ends. You may export your Customer Data for 30 days after termination (subject to a reasonable export mechanism), after which we may delete it in the ordinary course, except as required to retain it by law. Sections that by their nature should survive (including 5, 8.5–8.8 as applicable, 10, 13, 14, 15, 16, 18, 19, 20, and 21) survive termination.

18. Indemnification

You will defend, indemnify, and hold harmless hireai.me, Referrizer LLC, and our affiliates, officers, directors, employees, and agents from and against any and all claims, demands, suits, proceedings, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Services; your Customer Data and your communications with End Users; any actual or alleged violation by you of the TCPA, FCC rules, state telemarketing or do-not-call laws, CIPA or other wiretapping/recording laws, BIPA or other biometric laws, AI-disclosure laws, HIPAA, or any consumer-protection or privacy law; your breach of these Terms, the AUP, or your representations and warranties; or your products, services, or business.

We will provide you prompt notice of the claim, reasonable cooperation, and control of the defense (subject to your right to participate with your own counsel at your expense). You may not settle any claim in a manner that imposes obligations on us without our prior written consent.

19. Disclaimer of Legal Advice

The Services, including any consent templates, disclosure language, knowledge-base content, compliance checklists, or documentation, are provided for general informational purposes and do not constitute legal advice. No attorney-client relationship is created. You should consult your own licensed counsel regarding your specific legal and regulatory obligations.

20. Dispute Resolution; Arbitration; Class Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. This Section applies to disputes arising out of or relating to these Terms, the Services, and the Pre-Sale Program.

20.1 Informal Resolution

Before filing a claim, the parties will attempt to resolve the dispute informally by sending written notice to support@hireai.me and negotiating in good faith for at least 30 days.

20.2 Binding Arbitration

Except for the carve-outs below, any dispute will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will take place in Broward County, Florida, or by videoconference, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

20.3 Class Action Waiver

The parties agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

20.4 Carve-Outs

Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information.

20.5 Opt-Out

You may opt out of arbitration by sending written notice to support@hireai.me within 30 days of first accepting these Terms (or, for Pre-Sale Program participants, within 30 days of submitting your Reservation). If you opt out, Section 21 (governing law and venue) governs disputes.

21. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to Section 20, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida.

22. General

• Entire Agreement. These Terms, together with the AUP, Privacy Policy, DPA, and any Order, are the entire agreement and supersede prior agreements on the subject matter.
• Order of Precedence. In case of conflict: (1) a signed Order Form; (2) the Enterprise Exhibit (where an Order Form references it); (3) the DPA (for personal-data processing); (4) Section 8 of these Terms, for Founders Rate accounts; (5) the remainder of these Terms; (6) the AUP; (7) the Privacy Policy.
• Enterprise & Multi-Location Customers. Where the parties execute an Order Form referencing the Enterprise Exhibit, the Enterprise Exhibit and Order Form supersede and control over conflicting provisions of these Terms, the AUP, the Privacy Policy, and the DPA to the extent of the conflict. The unilateral “changes to terms” right below does not permit material adverse changes to a committed Enterprise Order without the Customer's consent, except as required by law or to address a security risk.
• Changes to Terms. We may update these Terms by posting a revised version and updating the “Last Updated” date; for material changes we will provide reasonable notice. Changes to the protected Pre-Sale provisions are limited by Section 8.8. Continued use after the effective date constitutes acceptance.
• Assignment. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets, provided the Founders Rate commitment in Section 8 binds the assignee.
• Force Majeure. Neither party is liable for delays or failures due to events beyond its reasonable control; force majeure does not excuse the no-charge-before-Activation rule in Section 8.2.
• Notices. Notices to you may be sent to your account or Reservation email; notices to us must be sent to 8152 NW 6th CT, Coral Springs, FL 33071 and support@hireai.me.
• No Waiver; Severability. Failure to enforce is not a waiver. If any provision is unenforceable, the rest remains in effect.
• Relationship. The parties are independent contractors. Nothing creates a partnership, agency, or joint venture.

23. Contact

Referrizer LLC d/b/a hireai.me
Attn: Legal
8152 NW 6th CT, Coral Springs, FL 33071
Email: support@hireai.me